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Renewing Uk Passport
#1
I did think of making a trip to the UK and doing a one day renewal but the arrival of our new granddaughter put paid to that, so I sent the application off to Düsseldorf.I sent it off registered post on the 21st April and have not heard anything back since then. The only evidence I have that they actually have received the application is that my credit card was debited with €174 on the 5th May.
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#2
They say not to contact them before the normal waiting period of 4 weeks last Thursday. I have tried calling the UK number for enquiries but am never able to get through to anybody who can help they just tell me to wait.Included in the fee they charge is €22 for delivery back by DHL. It is normal when anybody sends a DHL package that you are given the tracking number so that you can find out when the packet will arrive. I have nothing except that HMG has taken €174 from me and given me nothing.
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#3
(03-16-2019, 03:48 PM)spudhypothesis Wrote: They say not to contact them before the normal waiting period of 4 weeks last Thursday. I have tried calling the UK number for enquiries but am never able to get through to anybody who can help they just tell me to wait.Included in the fee they charge is €22 for delivery back by DHL. It is normal when anybody sends a DHL package that you are given the tracking number so that you can find out when the packet will arrive. I have nothing except that HMG has taken €174 from me and given me nothing.


If this was a commercial company that you had bought something from by mail order/internet this would be completely unacceptable,as this involves my main document of international identity it is even more unacceptable.
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#4
As I have no idea if or when my passport will be delivered, I am unable to leave the house in case I miss DHL.I have even had to cancel a proposed trip to Denmark on Thursday.
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#5
Having paid £2.76 on my credit card plus international phone charge to the UK, and got nowhere, I tried calling the Embassy in Stockholm at 10:05 to get a message that the Embassy was closed and to call back in normal hours which are 09:00 to 16:00 Monday to Friday.
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#6
(03-16-2019, 03:49 PM)spudhypothesis Wrote: Having paid £2.76 on my credit card plus international phone charge to the UK, and got nowhere, I tried calling the Embassy in Stockholm at 10:05 to get a message that the Embassy was closed and to call back in normal hours which are 09:00 to 16:00 Monday to Friday.

Nail biting times. I went through a similar process obtaining a new NZ passport via London. Except that mine was all completed and returned within 10 days of me posting the application, and I received an email giving me the return DHL tracking number. About the only time that my old country has done something right in recent times. Might be time to change allegiances.
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#7
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